Privacy Policy

Privacy Policy

Effective date: 29-Jul-2025

Lux Spas (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how your personal data is collected, used, and protected when you visit or make a purchase from https://lux-spas.com (“the Site”).

1. What Information We Collect

We collect the following types of data:

  • Personal details such as your name, email address, billing and shipping address, and phone number when you place an order.
  • Payment information (processed securely via our payment providers).
  • Usage data such as IP address, browser type, and pages visited (via Google Analytics).
  • Cookies and tracking technologies (only with your consent, as per EU regulations).

2. How We Use Your Data

We use your data to:

  • Process and fulfill your orders.
  • Communicate with you regarding orders or customer service.
  • Improve our website and user experience.
  • Ensure compliance with legal obligations.
  • Monitor for fraud and ensure website security.

3. Sharing Your Data

We share your data only with trusted third parties:

  • WooCommerce and payment providers to process payments securely.
  • Google Analytics for website analytics.
  • Our web host (Bluehost) for secure storage and website operations.

We do not sell or rent your personal data.

4. Cookies

We use essential cookies for cart and checkout functionality. With your consent, we also use analytics and performance cookies. You can manage cookie preferences via the banner shown on your first visit.

5. Your Rights

Under GDPR (if applicable), you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for non-essential processing.
  • Request a copy of the data we hold about you.

To exercise these rights, please contact us at info@lux-spas.com.

6. Data Retention

We retain personal data only as long as necessary for business, tax, and legal purposes. For example, order information is kept for at least 6 years as required by tax law.

7. Data Security

We use SSL encryption, secure hosting, and industry-standard practices to protect your personal data.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@lux-spas.com
Website: https://lux-spas.com

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Lux Spas

Premium jacuzzis, spas and hot tubs. Discover luxury relaxation backed by a 7-year warranty. Shop our exclusive range now.

Who we are

Our website address is: https://lux-spas.com

Comments

We do not currently allow public comments on this website.

Cookies

We use cookies to enhance your browsing experience and ensure core site functionality. These include:
  • Essential cookies for cart, login, and checkout functions
  • Analytics cookies (e.g. Google Analytics) to understand visitor behavior
  • Preference cookies to remember user settings
  • Marketing cookies for personalized advertising (if applicable)
When you first visit our site, you are asked to consent to non-essential cookies via a cookie banner. You may change or withdraw your consent at any time.

Embedded content from other websites

Articles and pages on this site may include embedded content (e.g. videos, images, maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly. These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with their content.

Who we share your data with

We use third-party services to process payments (WooCommerce Payments) and to provide analytics (Google Analytics). These services may collect and process your data under their own privacy policies.

How long we retain your data

For users who create an account or place an order, we retain your data for as long as necessary to fulfill our legal and contractual obligations. This includes order history, billing and shipping information, and user profile details.

What rights you have over your data

If you have an account or have placed an order, you can request an export of your personal data. You can also request that we erase your personal data, except for information we are legally required to keep.

Where your data is sent

Our website is hosted with Bluehost. Payment data is processed via WooCommerce Payments. Visitor behavior is tracked via Google Analytics. We may use automated services for fraud and spam detection.
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